# General FAQ

If your question is not answered here, it most likely will be throughout the guide.

<details>

<summary>Is there a risk of ban using this product?</summary>

**Yes**, there is always a risk of losing your account even if the product is listed as undetected. Keeping your stats low, acting legit when being spectated, and using "legit" settings on your product are good guidelines to follow to ensure longevity.&#x20;

In short, undetected ≠ unbannable, the way you play matters as much as the quality of the product.

</details>

<details>

<summary>What is a spoofer and should I use one?</summary>

* A spoofer changes your PC’s hardware identifiers to temporary, fake ones.
* This helps prevent your real hardware from being banned by anti-cheat systems.
* If a ban occurs, you can simply re-spoof and continue playing without affecting your actual device.
* Yes, it is absolutely reccomended to use a spoofer at all times while cheating.

</details>

<details>

<summary>How does product activation work?</summary>

* Product time does not start at the time of purchase. Your license starts counting down once you enter your license key into the loader.
* Your subscription is continuous and does not stop when the product is not in use.
* To extend your subscription, another license must be bought.

</details>

<details>

<summary>I am having issues using the product, what can I do?</summary>

* Please join our discord for customer support.
* Note that we do not provide support for customers who bought from resellers.
* Discord link: <https://discord.gg/hexcheats>

</details>

If you are seeking more explicit rules and documentation please refer to our [terms of service](https://hexcheats.com/terms-of-service).


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